Full Terms & Conditions
These Terms and Conditions will be deemed to have been accepted by you when placing an order with ER Stationery and shall prevail over any other document or communication.
1. Ordering and Cancellation
Your order will be considered to have been placed after your completed order form and payment has been received by ER Stationery.
Where you do not have precise numbers for additional items at the time of ordering, (place cards for example) approximate numbers should be used. These can be adjusted once you know your final guest numbers and your final invoice is prepared.
If you wish to cancel your order within 24 hours of the order being placed, 95% of the order value will be refunded. If an order is cancelled after this time, no refund will be given.
Payment for stationery is required prior to commencement of your order. Your stationery is fully personalised and bespoke to your wedding and cannot be started until full payment is received.
With regards to split orders, a 50% non refundable deposit is required, with the final 50% balance payable prior to commencement of the additional stationery.
Payments made by Paypal (other than deposit payments) will be subject to a 3% surcharge.
Payment must be made in a timely manner.
3. Lead Times
Due to the nature of the stationery, please allow at least 6-8 months for consultations, design ideas and creation of your special invitations.
Additional stationery items will also be discussed at the first consultation.
If you require your invitations by a particular day, please do let us know and we can then see if this time scale can be met.
Deliveries will be sent to your invoice address, unless we are informed ofa different delivery address at the time of ordering for which there is a section on our Customer Confirmation Form which you will receive on placement of an order. Please bear in mind that all deliveries will need to be signed for upon receipt.
Please also inform us of any periods where you may not be around to receive deliveries, i.e. a holiday, so that we can ensure we do not dispatch during this time.
We are unable to give you an exact time of delivery via the courier; however, you will be able to track your parcel online.
ER Stationery cannot guarantee delivery on any particular date. If you require stationery to arrive on a particular date we will do our best to arrange the delivery accordingly but cannot guarantee this.
IMPORTANT: ER Stationery cannot be held responsible for delays in delivery due to circumstances out of our control, such as postal strikes or adverse weather conditions. ER Stationery shall not be liable for any losses, damages or expenses incurred by the customer arising out of any delays in delivery or damage or loss during transit.
Electronic proofs are sent automatically for all relevant stationery items. It is your responsibility to check through the proof thoroughly to ensure all spellings, font, layout etc is to your complete satisfaction. The proof can be amended as many times as necessary, and should you make any changes, a revised proof is always emailed through with the relevant changes.
You will then be required to email us your approval and confirmation on the wording proofs and once this has been received by ER Stationery, this is a binding contract.
Any amendments required after the wording has been approved will incur additional charges.
No proofs will be supplied for items requiring printed guest names, for example, place cards and table plans. You will need to supply us with a list of the names and it is your responsibility to ensure that ALL
spellings are correct. Should you require any amendments to the names after supplying us with the list, additional charges will be incurred.
6. Supply of Information
You are responsible for ensuring that all information sent to ER Stationery is correct. This includes spellings of guest names for invitations, table plans and any other items.
Printing of stationery may begin immediately after the information/guest list is received, and therefore no amendments can be accepted after such information is sent to us.
As all stationery is personalised, we regret that we cannot offer refunds.
Any defects or errors with goods must be reported to ER Stationery by email within 48 hours of the goods being received by the customer. After 48 hours, the goods will be deemed to have been accepted by you.
In the event that the error reported is a typographical error by us (i.e. it differs from the guest list or wording supplied by the customer) ER Stationery shall replace the item(s) affected. In these circumstances you may be required to return the item(s), in original packaging, if requested to do so by us. ER Stationery will ask you to return the items to us by Royal Mail and you will be reimbursed for the postage cost. Replacement items will be sent out as soon as possible.
IMPORTANT: Reprints or refunds will not be made if the goods contain errors but are as ordered by you. It is therefore vital that you ensure that the information and guest names given to ER Stationery are correct. ER Stationery accepts no responsibility for checking your spellings and is not responsible for running a spell check on stationery wording.
Quotations remain valid for a period of 6 months from the date on the quote and shall not be affected by any price increases during this period.
ER Stationery makes every effort to ensure that all information contained on our website is correct and to ensure that the descriptions and images are a true representation of our products. However ER Stationery shall not be responsible for any errors or omissions on the website.
As all of our stationery is made by hand, very slight variations between items is natural. We take great care to keep variations between items in each order to an absolute minimum.
We reserve the right to substitute materials for similar products should materials become unavailable, however we will always inform the customer if we need to substitute a product for one that is significantly different.
11. Copyright and Data Protection
ER Stationery will not share your personal details with any third party and will not send you any marketing material.
ER Stationery reserves the right to use images of your stationery on ourwebsite.
All stationery designs on our website are the sole property of ERStationery and shall not be copied or reproduced in whole or in part, whether for business or personal use. Any infringement of copyright of our designs shall be vigorously pursued and will result in legal action.
All images and text on this website are the property of ER Stationery (unless otherwise credited) and must not be copied or reproduced without prior consent.
It is your responsibility to obtain the correct copyright permission for hymns, readings or pictures to be included in your stationery. You agree to indemnify ER Stationery against any action for breach of copyright of such items.
Our stationery is not intended for use by children as the small embellishments used may represent a choking hazard if detached. Please keep out of reach of children and babies.
13. Force Majeure
ER Stationery shall not be responsible for any delays or failure to perform its obligations if such delay or failure is caused by events or circumstances beyond its control. This includes, but is not limited to, acts of God, war, fire, strikes, failure of communications or computer systems, shortage or unavailability of raw materials, or extreme weather. In such circumstances ER Stationery shall use reasonable endeavours to perform its obligations as soon as is reasonably practicable but accept no liability to compensate you for any loss or inconvenience arising from such delay or failures described above.
14. Responsibility and Storage of Stationery
Liability for loss and damage of products passes to you upon delivery or on the date of the first attempted delivery by the courier or Royal Mail.
You are responsible for performing a final check of names and details on stationery before items are used or sent out to guests. It is your responsibility to ensure that invitations are sent to the correct guests.
Once stationery is received by you, it is your responsibility to ensure that it remains in good condition. Stationery should be in a dry environment at room temperature. If exposed to damp or very hot/cold conditions, stationery may become bent or damaged and this is not a fault of the product.